Returns & Exchanges

Simple help if something isn’t right with your order.

Last updated: October 2026

We want you to love your AOA fragrance. If something is not right with your order, we are here to help.

Damaged, Leaking or Wrong Items

If your order arrives damaged, leaking or is not the product you ordered, please contact us within 48 hours of delivery with your order number and clear photos or an unboxing video. We will replace it or send you the correct product at no extra cost.

Exchanges

Unopened products in their original, sealed packaging can be exchanged within 7 days of delivery. Please contact us first so we can arrange the exchange.

Items We Cannot Accept

For hygiene and safety reasons, we cannot accept returns or exchanges of fragrances that have been opened, sprayed or used, or whose seal or packaging has been removed or damaged by the customer.

Refunds

If a replacement is not available, we will arrange a refund for eligible orders. As all orders are Cash on Delivery, refunds are sent by bank transfer, JazzCash or Easypaisa once the item has been received and checked.

Cancelling an Order

You can cancel your order free of charge before it has been dispatched. Please contact us as soon as possible with your order number.

How to Request a Return or Exchange

Please include your order number, the product name and photos of the item.